Customer Billing

Helping to reduce our impact on the environment and deliver and industry-best level of service, Yes Telecom is actively encouraging customers to move to Online Billing and thus reduce the need for lengthy and cumbersome paper bills.

As such, we are pleased to present our fantastic Online BIll Manager that you can use free of charge, 24/7. We want everyone to benefit from Online Billing so if you're yet to experience the simple management of your invoices, or even reduce your paper consumption, contact Yes Telecom Customer Services who will be happy to help.

Click Here to Access the Online Bill Manager

Online Billing User Guide

Above and beyond standard paper bills, the Online Bill Manager delivers some fantastiv features and benefits:

	Online Billing Features Create cost allocation and reporting groups Segment usage by handset, department or whatever you choose. Early Bills Online Bills are ready days before paper versions. Alerts Set alerts for when numbers reach certain usage or monetary limits. Itemised Billing Practical breakdowns of usage across an account and for each handset. View Unbilled Usage Keep track of costs by monitoring how much has been used prior to the next invoice. Who Uses What? Find out where costs arise - SMS, MMS, Calls etc Access Rights Provide log-in details for employees to see their own handset usage. Request to bar a stolen/lost device Should the unfortunate happen, customers can request a bar on their handset. Available 24/7 Check a bill wherever there is an internet connection via the link in your email or the link at the top of this page!

Need Help?

Read our User Guide: We've created a handy user guide to help you understand your online bill, detailing how you can create cost centres, analyse by type or handset and even download itemisation.

Typical FAQs: You may have some additional questions such as receiving a paper bill for tax returns or requesting a username and password. Read of FAQs for at-a-glance help.

Still need access to eView?

Enter here  

Please be aware that e-view will shortly be closing, so be sure to register to use the new Online Bill Manager tool above.

Understanding Your Paper Bill

We've created a handy guide to help you understand your paper bill. It includes explanations on the types of pages you will find in your bill, as well as ways to pay.

  Click here to open our guide to Understanding Your Paper Bill

Go paper free!

Reduce your carbon footprint and your own filing system by cancelling your paper bill.

Contact Customer Services to cancel paper billing now!

Things to Note:

Line Rental is Charged in Advance: You pay for line rental for the forthcoming month. For example, on an invoice dated 1st November, you will be charged the line rental for the month. Your line rental is also charged PRO RATA. Therefore, your first line rental is charged from the date of connection until the end of the following month. For example, if you connect on 15th October, your first invoice on the 1st November will charge you from 15th October to the end of November.

Calls are Charged in Arrears: You pay for calls made in the previous month. For example, on an invoice dated November 1st you will be charged for calls made throughout October.